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The ITIL Specialist: Plan, Implement and Control self-paced online course gives you 12 months’ access to PeopleCert’s official eLearning, with interactive content you can complete at your own pace. Your eLearning bundle includes: Access to your online portal for 12-months Interactive eLearning course and sample exams PeopleCert online exam voucher Official ITIL publication (eBook) Get stuck or have questions? You can contact our experts directly for assistance. Preview the PeopleCert eLearning course here Pre-requisite: You must hold the ITIL 4 Foundation certification before starting this course. This certification course is also available in our ITIL Practice Manager course bundle, purchase together and save. Course Overview The ITIL 4 Specialist: Plan, Implement and Control combined practice module is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams. The individuals can demonstrate their understanding and application of the key concepts covered in the five ITIL Management Practices at both strategic and operational levels, maximising value from these practices.    ITIL® 4 Practitioner: Change Enablement  ITIL® 4 Practitioner: Deployment Management  ITIL® 4 Practitioner: Release Management  ITIL® 4 Practitioner: Service Configuration Management  ITIL® 4 Practitioner: IT Asset Management  Key Concepts: Understand the purpose and key concepts of the Plan, Implement, and Control practices, highlighting their importance in establishing, executing, and governing IT service strategies effectively. Practice success factors: Learn about practice success factors (PSF) and key practice metrics, essential for evaluating the effectiveness and maturity of the Plan, Implement, and Control practices in achieving strategic objectives. Roles and competencies:  Focus on key roles within the Plan, Implement, and Control practices, and understand how to position the practices effectively within your organisation. Develop the necessary competencies for planning, executing, and controlling IT service strategies. Information and technology: See how Information and Technology can support and enable the Plan, Implement, and Control practices to deliver improvements, providing tools and systems for effective planning, implementation, and control. Partners and suppliers:  Explore the role of partners and suppliers in the Plan, Implement, and Control practices, understanding how to collaborate effectively to enhance strategy execution and governance. The ITIL Capability Model:  Discover how the capability criteria support the practices' capability development, ensuring alignment with industry best practices and organisational requirements for effective planning, implementation, and control. Practices Overview ITIL® 4 Practitioner: Change Enablement  This practice module provides best practice guidance on how to maximise the number of successful service and product changes by ensuring that risks have been accurately assessed, authorising changes to proceed, and managing the change schedule.  Change Enablement enables professionals to:  Ensure that changes and their components are realised in an effective, safe, controlled and timely manner to meet stakeholders’ change-related expectations and needs  Minimise the negative impacts of change  Balance effectiveness, throughput, governance, compliance and risk control for all changes in the defined scope  Be adaptive to meet the needs of various approaches to change development  Measure, assess and develop the Change Enablement practice capability in your organisation by using the ITIL Maturity Model  ITIL® 4 Practitioner: Deployment Management   This practice module focuses on how to move new or changed hardware, software, documentation, processes, or any other component to live environments. It may also be involved in deploying components to other environments for testing or staging.  Deployment Management enables professionals to:   Deploy or remove products, services, and service components from or to different controlled environments, including development, integration, production, test, staging and live environments  Effectively remove products and services from designated environments  Establish and maintain effective approaches to the deployment of services and service components across the organisation  Ensure the effective deployment of services and service components in the context of the organisation’s value streams  Measure, assess and develop the Deployment Management practice capability in their organisation by using the ITIL Maturity Model ITIL® 4 Practitioner: Release Management  This practice module provides best practice guidance on how to make new and changed services and features available for use in line with the organisation’s policies and agreements between the organisation and its service consumers. Release Management enables professionals to:  Establish and maintain effective approaches to the release of services and service components across the organisation  Ensure effective release of services and service components in the context of the organisation’s value streams and service relationships  Reduce risks and losses resulting from releases  Measure, assess and develop the Release Management practice capability in their organisation by using the ITIL Maturity Model ITIL® 4 Practitioner: Service Configuration Management  This practice module ensures that accurate and reliable information about the configuration of services and the configuration items that support them is available when and where needed. This includes information on how configuration items are configured and the relationships between them. Service Configuration Management enables professionals to:   Collect and manage configuration items (CIs) which typically include hardware, software, networks, buildings, suppliers, products and services  Efficiently provide useful configuration information to the organisation, ensuring that the costs of obtaining and maintaining it are continually optimised  Improve risk management  Manage the capacity, availability and security of IT services and components  Measure, assess and develop the Service Configuration Management practice capability in their organisation by using the ITIL Maturity Model  ITIL® 4 Practitioner: IT Asset Management  This practice module focuses on how to plan and manage the full lifecycle of all IT assets, to help the organisation maximise value, control costs, manage risks, support decision-making about the purchase, re-use, retirement, and disposal of IT assets, meet regulatory and contractual requirements.  IT Asset Management enables professionals to:  Ensure that the organisation has relevant information to enable informed decisions throughout the lifecycle of its IT assets  Continually monitor and optimise the utilisation and maintenance of IT assets  Increase compliance with legal and regulatory requirements  Increase alignment of IT investments with evolving business objectives and needs  Measure, assess and develop the IT Asset Management practice capability in their organisation by using the ITIL Maturity Model  Learning Outcomes ITIL 4 Specialist: Plan, Implement and Control enables professionals to:  Define the key concepts, principles, value and challenges of ITIL 4’s five management practices  Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals  Integrate the practices in the organisation’s value streams  Understand the interfaces and synergies across these five practices  Apply metrics and practice success factors to improve performance  Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model.  Who should attend IT Operations, IT Managers, IT Service Managers, Product Managers and Owners. Prerequisites ITIL 4 Foundation certification is a pre-requisite for this course.  To achieve the ITIL 4 Practice Manager designation,, you will need to have completed a combined ITIL Practice Manager bundle plus the ITIL Specialist: Create, Deliver and Support module. Or you will need to have completed 5 individual practices plus the ITIL Specialist: Create, Deliver and Support module.   Exam & Certification This course prepares participants for the examination leading to the ITIL® 4 Specialist: Plan, Implement and Control. A 90-minute, 60 question, multiple-choice exam is administered by an independent examination body, PeopleCert. A passing mark of 65% is required to receive your certificate.  The exam is provided as an online examination voucher, which you will receive with your course access, via email from PeopleCert with information on how to register and schedule your exam. The examination is 90 minutes, please allow for an additional 30 minutes for set up and authentication. You will require a photo identification, quiet space, webcam, speakers and a reliable internet connection.  The exam schedule is available 24/7 so you can sit your exam at a time that suits you. Your voucher will be valid for 12 months, we do recommend you complete your examination soon after completing your course – this is when the information is fresh and relevant.  Course Material & Inclusions Access to PeopleCerts official eLearning for 12-months. Each module includes a detailed learning checklist that takes you through the course structure and ensures you cover all key topics. PeopleCert eLearning is interactive and filled with multimedia elements, quizzes and activities that make your journey through the course engaging and enriching. ITIL® 4 Specialist: Plan, Implement & Control online exam voucher, valid for 12-months from date of issue. The official ITIL 4 publication available from PeopleCert is included as an eBook. This will be provided as part of your PeopleCert exam voucher.