The HubCentre
Accelerate your transition to a Next Generation Service Desk
Fast-track your Service Desk's transition to an AI-driven, automated service that allows the latest technologies to work alongside exceptional people in providing a world-class experience to your employees and customers. Our flexible managed IT support solutions give you the freedom to custom-create the IT service desk and operating team that's just right for your business.
We've helped organisations across Australia, New Zealand, United Kingdom & Europe, Asia Pacific and the US with IT Service Management services since 2013. Our directors and consultants have over 25-years' experience. Our service desk operates with your organisation and wherever your teams are, meaning local time zones and compliance requirements.
The HubCentre
The ITSM Hub service centre is built on a foundation of ITSM best practice. Customers can hand over their service desk to a facility staffed by technically experienced, customer-focused people, so best-practice methods and discipline land in your support environment fast.
Powered by HaloITSM
Every engagement runs on HaloITSM. It gives you one clear view of your data, tickets, and reporting, so you know what's underpinning your service before you sign anything.
Multilingual by Design
English is our base language, backed by 9 additional language skillsets. For enterprise and government organisations supporting a diverse user base, that's often the deciding factor.
ITSM HubCentre Options — Find Your Model
Dedicated Managed Service Desk
This is for you if you want a fully bespoke service desk designed around your users, with continuous improvement built into the contract term
Best suited to organisations wanting a long-term service partnership
Shared Seat / OOH Service Desk
This is for you if you already run an internal service desk but need to extend hours, cover leave, or handle demand spikes without hiring
Best suited to teams needing 24/7 or after-hours cover at a cost tied to demand
Bespoke Service
This is for you if you need a call-handling or service desk capability for a non-IT function built to your own runbook
Best suited to shared services teams wanting a customer-service layer added to existing processes
Considering a hybrid of the above, or need extra hands rather than fully outsourced IT managed services? Our Labour Hire & Contractors can supplement your team on a project or interim basis.
Dedicated Managed Service Desk
A true service partnership in that we will work with you to design and implement an IT Service Desk that caters to your specific user needs.
Operating towards a pre-agreed Service Journey Roadmap for the duration of the term, this approach allows for expectation management at the outset and delivery of major milestones, continuously enhancing the services offered and overall customer experience.
In this model, you provide the vision and we provide the exceptional people, leading technology where required and best practice process tailored to deliver against ambitious SLA and XLA targets.
Shared Seat / OOH Service Desk
Operating a relatively low volume internal service desk or experiencing high costs in provisioning out of hours and standby resource?
This is the model for you.
The ITSM Hub’s Shared Seat service desk provides a 24/7 presence to manage monitoring alerts or provide OOH assistance to your user
community at a cost that is connected to your specific demand level.
Maintaining core best practice disciplines, this flexible service can operate as your single contact point or seamlessly handover back to your core teams come morning, reporting on all the evening's activity.
Bespoke Service
Does your HR, Finance, Facilities or any other business department require an incoming call management service to improve customer interaction with the division?
Deploy ITSM Hub’s 24/7 facility, exceptional people and enterprise service technology to operate against your desired runbook, introducing a customer service element to your shared services.
HubCentre
Managed Service Elements
Every engagement also includes a security-first onboarding process, including Security Awareness Training for service desk staff handling your users' data.
Powered By HaloITSM
The ITSM Hub Service Centre has deployed HaloITSM as its primary ITSM platform which provides a single conduit for your data as it flows across processes, people and tasks while its embedded self-learning AI learns by observing how your employees work to automate workflows.
This technology can be implemented within your organisation at the outset or as part of a future replacement technology as the service progresses.
Prefer to explore your current maturity before you commit to a model? Our consulting team can run a rapid assessment first.
Recent customer
Testimonials
Our organisation's satisfaction with the service received is indisputable. The professionalism, attention to detail and proactive communication has significantly contributed to the success of our service to our end users.
It is without hesitation that we recommend these services. Our collaboration has been instrumental in the success of our projects and we look forward to continuing this successful partnership. Thank you once again for your exceptional service
HubCentre
Request a meeting today.
We'll provide a discussion document and you can compare costs. Register your interest and a member of the team will be in touch.
FAQs
An IT-managed service provider offers outsourced management of an organisation's IT systems and processes, ensuring consistent performance and efficiency. In New Zealand, ITSM Hub is a trusted managed service provider, with highly-skilled teams of technically experienced and appropriately certified individuals delivering bespoke IT solutions, including service desk outsourcing, cloud management, and customised IT consulting. By partnering with an IT-managed service provider like ITSM Hub, organisations can benefit from streamlined operations and well-maintained IT infrastructure that is secure, reliable, and scalable.
Managed IT services, like those from ITSM Hub, provide proactive, ongoing management of IT systems, optimising performance and identifying and resolving issues before they impact your organisation’s operations. In contrast, traditional IT services are often reactive, addressing problems only when they occur. ITSM Hub’s managed services, including IT service desk outsourcing, bespoke cloud solutions, and professional resourcing, ensure continuous optimisation, reduced downtime, and improved operational efficiency.
Managed IT services involve outsourcing key IT responsibilities for your organisation to a specialised managed service provider like ITSM Hub. These services can range from cloud management and enterprise-managed services to service desk outsourcing and incoming call management. As a managed cloud service provider in New Zealand, ITSM Hub ensures your business operations remain uninterrupted by offering flexible, reliable and customised IT management solutions that align with your organisation's specific requirements.
Managed IT services provide organisations in New Zealand with a cost-effective and comprehensive solution for handling an array of unique IT requirements. Partnering with ITSM Hub as your IT-managed service provider reduces downtime, strengthens security, and streamlines your IT processes. Our tailored services, including service desk outsourcing and cloud management, ensure your systems remain operational, up-to-date and secure. For businesses lacking in-house IT resources, our IT service desk outsourcing delivers scalable, flexible support that adapts to the growth and evolving needs of your organisation.
Yes, managed services are a valuable investment for organisations wishing to optimise their IT infrastructure. Working with a cloud-managed service provider like ITSM Hub enables you to reduce operational costs, improve system uptime, and access expert-level support from experienced and certified ITSM consultants. By leveraging our managed service desk services, your organisation will benefit from greater operational efficiency, enhanced service delivery and a tailored, best-practise approach that works to achieve ambitious SLA and XLA objectives.
Enterprise-managed services are tailored to meet the complex needs of large organisations. ITSM Hub provides enterprise-managed services to high-needs organisations in New Zealand, offering a full spectrum of IT support solutions, from cloud management to service desk outsourcing services. These services are designed to support organisations requiring high-level IT expertise, allowing your organisation to operate securely and efficiently at scale.
Service desk outsourcing involves entrusting your IT service desk to an external managed service provider. ITSM Hub offers service desk outsourcing services to New Zealand organisations, enabling them to maintain seamless IT operations without the overheads of managing an internal team. By outsourcing your service desk to the ITSM HubCentre, your organisation benefits from AI driven automation managed by highly-skilled and appropriately certified experts, offering 24/7 support, fast issue resolution and an enhanced customer service experience, all while cutting costs.
Help desk outsourcing is the process of outsourcing the management of your company’s help desk to an external provider like ITSM Hub. Our help desk outsourcing service provides expert IT support to your employees and customers when they need it, in an approach customised to the requirements of your organisation. As one of New Zealand's most respected managed service provider companies, we offer quick response times and expert problem resolution, helping you improve efficiency and maintain smooth business operations.
Not sure where
to start?
Talk to one of our subject matter experts, we can understand your business, what you want to achieve and provide the best options to meet your requirements.