Resources

Discover how IT service management (ITSM) can align with business strategy to deliver the right digital products and services at the right time, maximising value.

ITIL (Version 5) is positioned as an evolution of ITIL, not a reset. For candidates, that means your existing certifications and learning investment remain valid, while the framework expands to bet...

ITIL (Version 5) is the next evolution of the world’s most widely adopted IT service management framework, built for digital-first, product-centric organisations where AI, automation, and fast-chan...

Senior business analysts are often asked to lead when the problem isn’t clear. Stakeholders disagree, constraints are hidden, and the real issue hasn’t been defined yet. Design thinking provides a ...

Build credibility, influence and career resilience with change management certification. Learn why this certification matters in 2026.

Build leadership capability across executives, senior and mid-level leaders with a scalable, measurable program designed for any size organisation. 

  In today’s fast-moving business environment, IT teams face relentless pressure to deliver results while navigating constant change, new technologies, and emerging threats. For many organisations,...

In today’s rapidly evolving digital landscape, the shift from traditional on-premise solutions to subscription-based cloud services has transformed how organisations manage their IT assets. On the ...

Ever wonder what separates a good Business Relationship Manager (BRM) from a truly great one? Sure, technical know-how and business savvy matter, but in today’s ever-evolving business landscape, it...