ITIL® Foundation (Version 5) Course & Examination

ITIL Foundation (Version 5) is the entry point for all learners. It introduces the shared language, core concepts, and unified lifecycle for managing digital products and services. This course establishes a foundational understanding of value creation, collaboration, governance, and continual improvement.

By attending this course it will prepare you for the examination leading to the ITIL® Foundation (Version 5)  Certificate from PeopleCert.

• Download the ITIL Foundation (Version 5) Syllabus here.
• Download the ITIL Foundation (Version 5) course outline here

What is ITIL Version 5?

ITIL is the Global Best Practice framework for Digital Product and Service Management. Adopted by over 3M professionals worldwide, powering 82% of the Fortune 500, and built on the trust of over 50,000 organisations, ITIL has long set the standard for excellence in service management.

ITIL Version 5 is an evolution of ITL 4. It goes beyond ITSM - as IT roles move to the front lines of the business, it’s relevant wherever digital products and services create value. ITIL (Version 5) is the next evolution of the world’s most trusted management framework. It’s designed for AI-driven, digital-first organisations and expands ITIL from service management to full digital product and service management. 

ITIL (Version 5) guides organisations in managing digital products, services, customer experience and end-to-end digital operations in a structured and future-ready way. 

Many organisations manage products and services separately, creating gaps in delivery, reliability and customer experience. In reality Product and Services are the same side of the coin: 

• Products are what organisations build 
• Services are how value is delivered and supported 

Digital products and services are two sides of one solution. ITIL (Version 5) unifies them into one lifecycle so teams can: 

• Design together 
• Build and launch together 
• Operate and improve together 

The result: faster delivery, fewer gaps, better experiences, stronger business outcomes. 

About ITIL Foundation (Version 5)

ITIL Foundation (Version 5) introduces candidates to:

• The key concepts of digital product and service management
• Establishes a common language for effective practice across organisations
• Provides an overview of the ITIL framework, including;
  • Guiding principles,
  • Core models and 
  • Fundamental concepts, and 
  • Explains how these elements are used to create, deliver and continually improve products and services.  

This course enables candidates to understand how value is co-created through the effective management of products and services and how organisations apply ITIL guidance to improve performance, collaboration and outcomes.

It also explains how the ITIL framework has evolved to support modern technologies, data-driven decision-making, automation, artificial intelligence and contemporary ways of working, while remaining adaptable to different organisational contexts and levels of maturity.  

What will I learn in this course? 

At the end of your  ITIL® Foundation (Version 5) course, you will be able to:

• Understand the core concepts of digital product and service management.  
• Understand how value is co-created through collaboration between service providers, consumers and stakeholders, while weighing outcomes, costs, risks, experience and sustainability. 
• Understand the four dimensions of product and service management
  • Organisations and People
  • Value Streams and Processes
  • Information and Technology
  • Partners and Suppliers
• Understand the ITIL Value System and how it brings together the Guiding Principles, Governance, Value Chain activities, Management practices and Continual Improvement. 
• Learn how to apply the ITIL Guiding Principles to make better decisions, collaborate more effectively, and adapt ITIL practices to real-world digital environments. 
• Understand the product and service lifecycle and value chain activities.
• Understand ITIL Management practices
• Learn how continual improvement is embedded within ITIL, and supports long-term organisational success.
• Value stream mapping and management, understand how to identify, map and manage value streams to improve flow, visibility and outcomes across digital products and services.

Who should attend?

ITIL® Version 5 is designed for anyone working in service management, digital products and service management. ITIL® Foundation (Version 5) is relevant to anyone new to ITIL or is v3 certified.

Are there any prerequisites for this course?

There are no prerequisites for ITIL® Foundation (Version 5). 

The ITIL® Foundation (Version 5) certification is a prerequisite for the ITIL (Version 5) Advanced level qualifications. 

Exam & Certification information

The ITIL Foundation examination is intended to assess whether the candidate can demonstrate sufficient recall and understanding of the ITIL Framework.

To be awarded the ITIL Foundation qualification, you must complete the examination:

• A 60-minute, 40 question, multiple-choice exam is administered by the examination body, PeopleCert.
• A passing mark of 65% is required to receive your certificate.

Attending this course will prepare candidates for the examination leading to the ITIL® Foundation (Version 5) Certificate.

How is this course delivered? 

Virtual Classroom: Our publicly scheduled courses are delivered in our virtual classroom over 2-days. These courses are scheduled approx. twice per month, across multiple time zones. Our instructors are experts who are able to bring the ITIL concepts to life, providing real-world examples and relevance to your role. 

Self-Paced Online: This course will be available in our eLearning, self-paced online delivery method with access for 12-months. Please register your interest if you would like first access when this is available. 

Onsite: Bring us onsite, our facilitator can come to you and we can deliver courses for your team at your premises. Request a quote and our team will be in touch and provide you with a proposal. 

What is included in your course fee? 

Our ITIL Version 5 Foundation course comes with:   

• Access to PeopleCert official training e-materials, these are available through our ITSM Hub learning portal. The Learner Kit includes: 
  • Official Learner Workbook for students to download, or view on laptop or tablet devices 
  • Official ITIL practice exams 
  • Quick reference guide to assist with exam preparation 
• ITIL® Foundation (Version 5) online exam voucher, valid for 12-months.
• The official ITIL publication as an eBook, accessible through the PeopleCert portal.  
  
• Post course assistance, our instructors are available after your course to support you with study or answer any questions. 

ITIL Version 5 Qualification Scheme 

The ITIL (Version 5) qualification scheme has nine core modules and one extension module. ITIL Foundation is the beginning course, and the certification is a pre-requisite for the eight advanced modules.  

There are three learning streams, each leading to a professional designation: 

• ITIL Practice Manager (Version 5) 
• ITIL Managing Professional (Version 5)  
• ITIL Strategic Leader (Version 5) 

Completing the modules within each stream, corresponds to achieving the designation. Professionals who complete all three designations are awarded the highest level of recognition: ITIL Master.