ITIL® Experience (Version 5) Course & Examination
ITIL (Version 5) is an evolution of ITIL. It unifies product and service management, and has been designed for IT, product, experience and business leaders alike - not just ITSM. ITIL (Version 5) brings business and technology together - connecting strategy, delivery and outcomes in the AI era.
ITIL (Version 5) is AI-ready by design and incorporates practical guidance to adopt and scale AI responsibly, with governance built in.
About the ITIL Experience Course
The ITIL® Experience (Version 5) module is part of the ITIL Managing Professional (Version 5) designation. This new course is designed for leaders and professionals who want to design and manage service experiences that customers feel, and organisations can measure.
When will this course be available?
ITSM Hub will have this course available from March 2026. Register your interest to receive the official outline, delivery dates and enrolment options as soon as they’re released.
If you have completed courses within the ITIL 4 Certification scheme and are interested to know how this course fits into your transition to Version 5, please reach out to the team for guidance.
ITIL Version 5 Qualification Scheme
The ITIL (Version 5) qualification scheme has nine core modules and one extension module. ITIL Foundation is the beginning course, and the certification is a pre-requisite for the eight advanced modules.
There are three learning streams, each leading to a professional designation:
- ITIL Practice Manager (Version 5)
- ITIL Managing Professional (Version 5)
- ITIL Strategic Leader (Version 5)
The ITIL Experience certification is one of the 5 certifications needed to achieve ITIL Managing Professional (Version 5). The Managing Professional stream develops advanced capability in product delivery, service management, experience management, and organisational improvement.
To achieve this designation, candidates are required to certify with ITIL Foundation (ITIL 4 or Version 5) and the following modules: ITIL Product, ITIL Service, ITIL Experience and ITIL Transformation.
Register your interest
Join our waitlist so you can be first to know more and be one of the first people in the world to experience this course. Register here
Recent customers
An amazing instructor who explained the content very clearly and at a very good pace. This was a good balance and approach. I found the worked examples very practical and very relatable to the Defence industry sector I work in.
Really good facilitation, kept me interested and shared so many practical applications.
Gave me a better understanding of concepts, theories and tools to formalise and improve my current relationship management.
The instructor was very professional and was able to explain each area thoroughly and is available for Q&A.
Learnt a lot that we can implement or improve on in our organisation. The presenter was clear, precise and could relate difficult concepts into language and scenarios we could relate to. Everyone came away from the course feeling that had learnt something valuable.
Catholic Education, Brisbane
The examples provided by the instructor as we were covering of material, made everything make sense. This helped during the exam. Pat was fantastic and engaging. Kept everyone on their toes and ensured he took the time to explain anything we were not clear on.
BAI Communications
The instructor was great and very interactive. He made sure we understood the material and gave ample opportunity for us to ask questions. He provided great examples which tied everything in.
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