ITIL® 4 Specialist: Business Relationship Management Course & Examination

Based on the ITIL 4 framework, this module provides both strategic and practical best practice guidance to help organisations understand the value of Business Relationship Management as well as its key concepts and challenges. Professionals should be able to use these concepts to deliver return on investment in digital technology, develop and apply service relationship models and integrate Business Relationship Management in the organisation’s service value streams for a holistic and end-to-end approach. 

Key benefits of ITIL® 4 Specialist: Business Relationship Management;  

1. Deliver Value: Improving the service journey for all stakeholders involved in the relationship 
2. Improve communication processes: Through developing and applying relationship models based on ITIL best practice. 
3. Enable good customer relationships: Creating a common culture by understanding the user experience and taking practical steps to continuously improve it. 

Learning Outcomes

ITIL® 4 Specialist: Business Relationship Management helps professionals to:  

• Define Business Relationship Management roles, responsibilities, knowledge, and skills 
• Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals 
• Apply Business Relationship Management metrics and practice success factors to improve performance 
• Measure, assess and develop Business Relationship Management capability by using the ITIL Maturity Model. 

This course prepares participants for the examination leading to the ITIL® 4 Specialist: Business Relationship Management.  

• A 90-minute, 40 question, multiple-choice exam is administered by an independent examination body, PeopleCert.  
• A passing mark of 65% required to receive your certificate, 26 correct answers 
• Closed book 

The exam is provided as an online examination voucher, upon completing your course you will receive an email from PeopleCert with information on how to register and schedule your exam. The examination is 90 minutes, please allow for an additional 30 minutes for set up and authentication. You will require a photo identification, quiet space, webcam, speakers and a reliable internet connection. 

The exam schedule is available 24/7 so you can sit your exam at a time that suits you. Your voucher will be valid for 12 months, we do recommend you complete your examination as close to the course date as you can – this is when the information is fresh and relevant. 

A Take2 exam re-sit is included if there is a 'failure' result from the first attempt. Take2 will not be available from a missed or absent exam attempt.