ITIL® 4 Specialist: Acquiring & Managing Cloud Services Course & Examination
The ITIL® 4 Specialist: Acquiring & Managing Cloud Services module explores the concept of the ‘cloud services user journey’ which aligns key ITIL concepts such as Guiding Principles and the Service Value Chain to provide a holistic view and understanding of the entire procurement lifecycle.
Our course is held in our virtual classroom over 3-days with our expert instructor, you can join the class and network with your peers from anywhere with an internet connection.
Course Overview
The ITIL® 4 Specialist: Acquiring & Managing Cloud Services module explores the concept of the ‘cloud services user journey’ which aligns key ITIL concepts such as Guiding Principles and the Service Value Chain to provide a holistic view and understanding of the entire procurement lifecycle.
Key benefits of ITIL® 4 Specialist: Acquiring & Managing Cloud Services;
- Deliver Value: Identify, select and deliver optimised cloud services to your organisation by conducting a cloud readiness assessment, drawing on ITIL concepts
- Support Business Strategy: By assessing requirements and opportunities and understanding how cloud services can exploit these to deliver on organisational goals.
- Ensure ongoing ROI: Access a comprehensive toolkit to enable effective selection, monitoring and continual improvement of a cloud solution to ensure ongoing viability and suitability.
Learning Outcomes
ITIL® 4 Specialist: Acquiring & Managing Cloud Services enables professionals to:
- Analyse available solutions and potential benefits using a vendor-neutral approach
- Effectively identify, select and deliver optimised cloud services
- Facilitate value co-creation through successful cloud services procurement and integration whilst applying the ITIL 4 framework.
- Adopt a customer-focused end-to-end cloud procurement user journey.
Who should attend
The ITIL Specialist: Acquiring & Managing Cloud Services module is for anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions.
Prerequisites
There are no certification prerequisites for studying the Acquiring & Managing Cloud Services module, making it accessible to anyone interested in gaining critical skills in this area. The relevant key concepts from the ITIL 4 framework will be covered as part of the mandatory accredited training required for the module, to enable full understanding of the core material. This is an advanced level course.
Exam & Certification
This course prepares participants for the examination leading to the ITIL® 4 Specialist: Acquiring & Managing Cloud Services.
- A 90-minute, 40 question, multiple-choice exam is administered by an independent examination body, PeopleCert.
- A passing mark of 65% required to receive your certificate, 26 correct answers
- Closed book
The exam is provided as an online examination voucher, upon completing your course you will receive an email from PeopleCert with information on how to register and schedule your exam. The examination is 90 minutes, please allow for an additional 30 minutes for set up and authentication. You will require a photo identification, quiet space, webcam, speakers and a reliable internet connection.
The exam schedule is available 24/7 so you can sit your exam at a time that suits you. Your voucher will be valid for 12 months, we do recommend you complete your examination as close to the course date as you can – this is when the information is fresh and relevant.
A Take2 exam re-sit is included if there is a 'failure' result from the first attempt. Take2 will not be available from a missed or absent exam attempt.
Course Material & Inclusions
This course comes with access to PeopleCert’s official training e-materials. The Learner Kit includes:
- Course workbooks/slideshow for students to download, or view on laptop or tablet devices
- Official AXELOS ITIL practice exams
- Quick reference and exam guidance materials
Our virtual instructor-led classes include a $25 lunch voucher for each day, this means you can get your lunch organised whether you do it from home or the office. The voucher is provided via email on the first morning of the course, valued at $75.
ITIL® 4 Specialist: Acquiring & Managing Cloud Services online exam voucher, valid for 12-months
A Take2 exam re-sit is included if there is a 'failure' result from the first attempt. This is valid for a further 6-months. Take2 will not be available from a missed or absent exam attempt.
The official ITIL 4 publication available from AXELOS is included as an eBook. This will be provided on the first morning of the course as part of your PeopleCert exam voucher. When you redeem your PeopleCert Voucher Code, there will be a new eBook in the ‘My eBooks’ section of your PeopleCert Account.
An amazing instructor who explained the content very clearly and at a very good pace. This was a good balance and approach to learning in a three day intensive period. I found the worked examples very practical and very relatable to the Defence industry sector I work in.
Satisfied Customer
Really good facilitation, kept me interested and shared so many practical applications.
Satisfied Customer
Gave me a better understanding of concepts, theories and tools to formalise and improve my current relationship management.
Satisfied Customer
The instructor was very professional and was able to explain each area thoroughly and is available for Q&A.
Satisfied Customer
