ITIL® 4 Practitioner: Continual Improvement Self-Paced Online Course & Examination
The ITIL 4 Practitioner: Continual Improvement practice enables IT professionals to align the organisation’s services with changing business needs through the ongoing improvement of products, services and practices.
Our self-paced online course provides candidates access to PeopleCert's official eLearning for 12-months. There are 3 hours of content to learn at your own pace. PeopleCert eLearning is interactive, filled with multimedia elements, quizzes and activities that make your journey through the course engaging and enriching. These materials are designed to give you the confidence to pass your examination and provide you with a great understanding of this ITIL 4 module.
This course will prepare you for the examination leading to the ITIL® 4 Practitioner: Continual Improvement certificate. Our eLearning bundle includes:
- PeopleCert online exam voucher
- Official ITIL publication available as an eBook
The ITIL 4 Foundation certification is the pre-requisite and must be achieved prior to starting this course.
Course Overview
The ITIL 4 Practitioner: Continual Improvement practice enables professionals to:
- Adapt to changing business needs and circumstances, and maintain and increase the value generated by their service value system (SVS)
- Enhance product and service quality, reliability and responsiveness
- Improve their overall capabilities to deliver and manage services efficiently
- Develop an organisational culture of engagement, empowerment and innovation
- Measure, assess and develop the Continual Improvement practice capability in their organisation by using the ITIL Maturity Model.
Learning Outcomes
- Understand the purpose and key concepts of the Continual Improvement Practice, elucidating its significance in fostering a culture of ongoing improvement and innovation within the organisation.
- Learn about practice success factors (PSF) and key practice metrics, essential for evaluating the effectiveness and impact of Continual Improvement initiatives on organisational performance and service delivery.
- Explore Continual Improvement processes, including key activities, and learn how to integrate them into your organisation's value stream to drive continuous enhancement and refinement of services, processes, and practices.
- Focus on key roles within Continual Improvement, and understand how to position the practice effectively within your organisation. Develop the necessary competencies for leading, facilitating, and supporting improvement initiatives.
- See how Information and Technology can support and enable Continual Improvement to deliver improvements, providing tools, systems, and data for monitoring, analysing, and prioritising improvement opportunities.
- Explore the role of partners and suppliers in Continual Improvement, understanding how to collaborate effectively to leverage external expertise, resources, and best practices to drive improvement initiatives.
- Discover how the capability criteria support the practice's capability development, ensuring alignment with industry best practices and organisational requirements for effective Change Enablement.
- Learn strategies for succeeding with Continual Improvement and understand how it is supported by the ITIL guiding principles, ensuring the establishment of a systematic approach to improvement and innovation to achieve business goals.
Who should attend
IT Operations Specialist, IT Operation Managers, Product Managers, Data Scientists, Web Developer, System Administrators, Enterprise Architects, IT Service Managers and IT Service Desk Analysts.
Prerequisites
ITIL 4 Foundation certification is a pre-requisite for this course.
Exam & Certification
This course prepares participants for the examination leading to the ITIL® 4 Practitioner: Continual Improvement certification.
- A 30-minute, 20 question, multiple-choice exam is administered by an independent examination body, PeopleCert.
- A passing mark of 65% is required to receive your certificate.
The exam is provided as an online examination voucher, which you will receive with your course access, via email from PeopleCert with information on how to register and schedule your exam. The examination is 30 minutes, please allow for an additional 30 minutes for set up and authentication. You will require a photo identification, quiet space, webcam, speakers and a reliable internet connection.
The exam schedule is available 24/7 so you can sit your exam at a time that suits you. Your voucher will be valid for 12 months, we do recommend you complete your examination soon after completing your course – this is when the information is fresh and relevant.
Course Material & Inclusions
Access to PeopleCerts official eLearning for 12-months. Each module includes a detailed learning checklist that takes you through the course structure and ensures you cover all key topics. PeopleCert eLearning is interactive and filled with multimedia elements, quizzes and activities that make your journey through the course engaging and enriching.
ITIL® 4 Practitioner: Continual Improvement online exam voucher, valid for 12-months from date of issue.
The official ITIL 4 publication available from PeopleCert is included as an eBook. This will be provided as part of your PeopleCert exam voucher.
Recent customers
An amazing instructor who explained the content very clearly and at a very good pace. This was a good balance and approach. I found the worked examples very practical and very relatable to the Defence industry sector I work in.
Really good facilitation, kept me interested and shared so many practical applications.
Gave me a better understanding of concepts, theories and tools to formalise and improve my current relationship management.
The instructor was very professional and was able to explain each area thoroughly and is available for Q&A.
Learnt a lot that we can implement or improve on in our organisation. The presenter was clear, precise and could relate difficult concepts into language and scenarios we could relate to. Everyone came away from the course feeling that had learnt something valuable.
Catholic Education, Brisbane
The examples provided by the instructor as we were covering of material, made everything make sense. This helped during the exam. Pat was fantastic and engaging. Kept everyone on their toes and ensured he took the time to explain anything we were not clear on.
BAI Communications
The instructor was great and very interactive. He made sure we understood the material and gave ample opportunity for us to ask questions. He provided great examples which tied everything in.
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