Value Stream Mapping Course & Examination

Value Stream Mapping Course & Examination

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The two-day Value Stream Mapping certification course is a practical and applied program that covers process design, assessment, and improvement using Lean principles. It provides individuals with the necessary knowledge to identify and eliminate waste, shorten lead and cycle times, and improve flow across the IT value chain. Candidates will learn value stream mapping techniques, including current state mapping, future state mapping, and value stream design. Upon completion, individuals will be equipped to drive continuous improvement within their organisations by optimising processes, reducing waste, and improving flow.

Course inclusions:

  • Online access to ITSM Hub's accredited course materials and additional resources
  • Sample exam - interactive exam and PDF version
  • Comprehensive study guide
  • Value Stream Mapping online examination voucher, valid for 12-months 
  • A complimentary exam re-sit if you miss out the first time
  • A $25 lunch voucher for each day of the course, $50 in total. Provided by Prezzee card and redeemable through multiple outlets.

Course Overview

Value Stream Mapping is a Lean tool that provides organisations with a holistic view of their processes, helping to identify inefficiencies and areas for improvement. It is a powerful tool for breaking down silos within an organisation, as it encourages collaboration and communication across different departments and functions.
This course provides candidates with the tools and techniques they need to drive continuous improvement within their organisations and covers the following areas:

1) Process design: This section focuses on the principles of Lean thinking and process design. Participants will learn how to create value for customers while eliminating waste and reducing cycle times. They will also learn about the different types of waste that can occur in processes and how to identify them.

2) Assessment and improvement: In this section, participants will learn how to assess current processes and identify areas for improvement. They will learn how to use tools such as value stream mapping, process flow analysis, and root cause analysis to identify inefficiencies and opportunities for improvement.

3) Value stream mapping techniques: This section covers the different types of value stream mapping techniques, including current state mapping, future state mapping, and value stream design. Participants will learn how to use these techniques to identify waste, optimise processes, and improve flow across the IT value chain.

        Learning Outcomes

        By the end of this certification course, you will be able to articulate:

        • Define Lean IT.
          • Identify the key principles underlying Lean.
          • Describe continuous improvement with kaizen and DMAIC.
          • Identify and describe the five dimensions of Lean.
        • Value Streams and Processes
          • Define a value stream.
          • Differentiate a process map from a value stream map.
        • Value Stream Mapping (VSM)
          • Explain value stream mapping.
          • Recall the high-level steps for value stream mapping.
          • Describe value stream mapping roles.
        • Business Process Management
          • Describe business process management (BPM).
          • Recognise how critical value streams are identified and managed.
        • Justify the Value Stream Improvement Effort
          • Recall the elements of a good problem statement.
          • Recognise the timeline for the value stream mapping event.
          • Distinguish the business case and charter.
        • Scope the Value Stream with SIPOC
          • Explain the SIPOC activity.
          • Describe possible wastes associated with handoffs.
        • Discover the Process
          • Explain the unit of work.
          • Define the 'go to gemba' concept.
          • Explain how to plan the VSM workshop days.
        • Map the Current State Process
          • Explain the elements of a value stream map.
          • List the steps to creating a value stream map.
        • Value Stream Metrics
          • Define the VSM data metrics.
          • Describe how to deal with a range of measurements.
          • Define the VSM non-data inputs.
          • Explain how to identify metrics that matter.
          • Explain how to aggregate data to the value stream level.
        • Lean Tools and Applied Concepts
          • Differentiate the three Lean classifications of activities.
          • Differentiate the three Lean types of waste.
          • Differentiate the eight wastes of muda.
          • Describe the theory of constraints.
          • Explain the shift left.
          • Differentiate push from pull systems.
          • Describe heijunka.
          • Define standard operating procedures.
          • Explain poka-yoke.
        • Analyse the Current State Process
          • Explain how to analyse a current state map.
          • Recall the VSM symbols applied to a current state map.
        • Brainstorm an Ideal State Process
          • Explain the ideal state map.
        • Agree to a Future State Process
          • Explain the future state map.
          • Explain how to identify and manage improvements.
          • Describe the kaizen burst events.
          • Explain the three-month improvement road map.
          • Describe how to structure improvements for implementation.
        • Carry Out Improvements
          • Explain the concepts of organisational change.
          • Describe organisational change management.
          • Recall the characteristics of successful organisational changes.
          • Describe the change models for organisational change management.
          • Describe how to validate and sustain the improvements.

        The integratedITSM™ Designation Scheme

        This certification course is part of Professional Designations’ new designation scheme for integratedITSM™ and is required to achieve the following designations: 

        • integratedITSM™ Champion 
        • Value Stream Mapping Architect™ 

          Who should attend

          This certification is suitable for anyone working in IT or in roles that interact with IT. Additionally, candidates whose organisations are seeking ISO/IEC 20000 certification will find this certification a compatible and valuable introduction to the standard.


          There are no prerequisites for this certification. It is recommended (but not required) that candidates first complete the Lean IT Essentials certification course.

          Exam & Certification

          The exam is offered through Professional Designations (PDC) and to obtain certification, attendees must write and pass the exam as follows. The exam is included in the course fee and will be provided on the first day of the course.

          • Duration: 60 minutes
          • Questions: 40 multiple-choice questions, closed book
          • Pass mark: 65% (26 questions correct out of 40 questions)
          • Supervised: Yes
          • Format: Online

          Course Material & Inclusions

          Material for this course will only be provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs and can use the files under ITSM Hub’s Terms of Use.

          • Course workbooks/slideshow for students to download, or view on laptop or tablet devices
          • Value Stream Mapping exam
          • Course reference and exam guidance materials

          Our virtual instructor-led classes include a $25 lunch voucher for each day, this means you can get your lunch organised whether you do it from home or the office. The voucher is provided via email on the first morning of the course ($50 for 2-day course).

          Value Stream Mapping exam voucher, provided by Professional Designations (PDC) - global examination provider

          Plus a complimentary Value Stream Mapping exam re-sit if you miss out on passing your certification the first time.

          After completion of this course, you may apply for self-directed learning PDUs through PMI. A letter of attendance is available upon request. 

          An amazing instructor who explained the content very clearly and at a very good pace. This was a good balance and approach to learning in a three day intensive period. I found the worked examples very practical and very relatable to the Defence industry sector I work in.

          Mary W.

          Satisfied Customer