IT Business Leader Course & Examination

IT Business Leader Course & Examination

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This 2-day IT Business Leader certification course focuses on the integration of IT organisations with other business areas through integratedITSM™. The course emphasises the importance of four areas of integratedITSM™, which include leadership, enablers, execution, and results and continual improvement. The program will provide participants with an in-depth understanding of how to develop and execute a strategic plan, aligning IT and business goals for optimal success.

Course inclusions:

  • Online access to ITSM Hub's accredited course materials and additional resources
  • Sample exam - interactive exam and PDF version
  • Comprehensive study guide
  • IT Business Leader online examination voucher, valid for 12-months 
  • A complimentary exam re-sit if you miss out the first time
  • The Leading integratedITSM™ official publication, available as an eBook - accessible from within your candidate portal
  • A $25 lunch voucher for each day of the course, $50 in total. Provided by Prezzee card and redeemable through multiple outlets.

Course Overview

Our IT Business Leader course covers three levels of IT business integration. Candidates will learn about the three IT/business model domains, which include governance, relationship, and value delivery. This section of the program emphasises the importance of effective governance, building strong relationships between IT and other business areas, and delivering value to customers.

Candidates will also learn about the basic components of an integrated IT/business model including strategic decisions, customer value, decision influencers, structural influencers, strategy influencers, and strategic-to-tactical and tactical-to-operational decision-making. Participants will learn how to align these components to create an effective integrated IT/business model that meets the needs of the organisation. 

        Learning Outcomes

        By the end of this certification course, you will be able to articulate: 

        The Integration of IT and the Business  

        • Define an organisation 
        • Explain the makeup of an organisation's core ideology 
        • Explain the alignment of value across the organisation 
        • Define both the business and IT strategies 
        • Describe a strategy convergence 
        • Describe collaboration and identify the different levels of collaboration.  

        Defining Integrated IT Service Management  

        • Describe systems theory and thinking and integrated IT service management 
        • Explain the three levels of integration 
        • Explain The integratedITSM System and its components – leadership and organisation, enablers, execution, and performance and improvement.  
        • Explain value delivery and its components 
        • Recall the benefits of integrated IT service management.  

        Leadership Defined 

        • Recall the four functions of management 
        • Explain the differences between management and leadership 
        • Define the 'big L' and 'little L' leadership 
        • Describe the different leadership perspectives 

        Leadership Knowledge, Skills, and Principles  

        • Recall the differences between knowledge and skills 
        • Demonstrate an understanding of key leadership knowledge 
        • Demonstrate an understanding of key leadership skills 
        • Explain principle-centered leadership and identify the key leadership principles 
        • Define the leader's role in bridging the gap between IT and the business.  


        • Define governance and its activities 
        • Identify the levels of governance in IT 
        • Describe the different governance approaches and their structure 
        • Define policies and governance enforcement 

        Organisational Structures  

        • Identify the different IT-related resources 
        • Identify the different IT-related functions 
        • Demonstrate an understanding of different IT structures and their benefits and challenges 
        • Describe the external service providers, benefits, and challenges. 

        IT Service Management Structure  

        • Describe the execution element of The integratedITSM System and the importance of integration 
        • Describe the enabler element of The integratedITSM System and specific enablers 
        • Recall the business results and improvement elements of The integratedITSM System.  

        Business Relationship Management  

        • Explain how business relationship management supports strategic convergence.  

        Organisational Culture and Performance  

        • Describe culture and leadership's role in shaping and managing culture.  
        • Demonstrate an understanding of the three types of culture in Westrum's culture typology and their characteristics 

        Leadership in Times of Change  

        • Define organisational change and organisational change management 
        • Demonstrate an understanding of leadership's role during times of change and identify key aspects of their role 
        • Explain authentic leadership and identify the characteristics of authentic leaders. 

        The integratedITSM™ Designation Scheme

        This certification course is part of Professional Designations’ new designation scheme for integratedITSM™ and is required to achieve the following designations: 

        • integratedITSM™ Champion 

        Who should attend

        This certification is suitable for anyone working in IT or in roles that interact with IT. Additionally, candidates whose organisations are seeking ISO/IEC 20000 certification will find this certification a compatible and valuable introduction to the standard.


        The integratedITSM™ System certification is a prerequisite for this certification.

        Exam & Certification

        The exam is offered through Professional Designations (PDC) and to obtain certification, attendees must write and pass the exam as follows. The exam is included in the course fee and will be provided on the first day of the course.

        • Duration: 60 minutes
        • Questions: 40 multiple-choice questions, closed book
        • Pass mark: 65% (26 questions correct out of 40 questions)
        • Supervised: Yes
        • Format: Online

        Course Material & Inclusions

        Material for this course will only be provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs and can use the files under ITSM Hub’s Terms of Use.

        • Course workbooks/slideshow for students to download, or view on laptop or tablet devices
        • IT Business Leader practice exam
        • Course reference and exam guidance materials

        Our virtual instructor-led classes include a $25 lunch voucher for each day, this means you can get your lunch organised whether you do it from home or the office. The voucher is provided via email on the first morning of the course ($50 for 2-day course).

        IT Business Leader exam voucher, provided by Professional Designations (PDC) - global examination provider

        Plus a complimentary IT Business Leader exam re-sit if you miss out on passing your certification the first time.

        The Leading integratedITSM™ official publication, available as an eBook is included with your exam voucher, which you will be able to download through the Professional Designations portal. 

        After completion of this course, you may apply for self-directed learning PDUs through PMI. A letter of attendance is available upon request. 

        An amazing instructor who explained the content very clearly and at a very good pace. This was a good balance and approach to learning in a three day intensive period. I found the worked examples very practical and very relatable to the Defence industry sector I work in.

        Mary W.

        Satisfied Customer