ITIL® 4 Specialist: Plan, Implement & Control Course & Examination

ITIL® 4 Specialist: Plan, Implement & Control Course & Examination

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This course is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams. This course leads to the ITIL 4 Specialist: Plan, Implement & Control certification and the ITIL 4 Foundation certification is a pre-requisite to attend this class. To achieve the Practice Manager designation you will also need to achieve the ITIL 4 Specialist: Create, Deliver & Support certification.

Our course is held in our virtual classroom over 3-days with our expert instructor, you can join the class and network with your peers from anywhere with an internet connection. 

Course Overview

The ITIL 4 Specialist: Plan, Implement and Control combined practice module is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams. The individuals can demonstrate their understanding and application of the key concepts covered in the five ITIL Management Practices at both strategic and operational levels, maximising value from these practices.   

  • ITIL® 4 Practitioner: Change Enablement 
  • ITIL® 4 Practitioner: Deployment Management 
  • ITIL® 4 Practitioner: Release Management 
  • ITIL® 4 Practitioner: Service Configuration Management 
  • ITIL® 4 Practitioner: IT Asset Management 

The individual practices are offered through a combined in 3-day training with practical assignments built into the course, to help you apply what you’ve learned in real-life work scenarios.  

ITIL 4 Specialist: Plan, Implement and Control enables professionals to: 

  • Define the key concepts, principles, value and challenges of ITIL 4’s five management practices 
  • Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals 
  • Integrate the practices in the organisation’s value streams 
  • Understand the interfaces and synergies across these five practices 
  • Apply metrics and practice success factors to improve performance 
  • Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model. 

Learning Outcomes

ITIL® 4 Practitioner: Change Enablement 

This practice module provides best practice guidance on how to maximise the number of successful service and product changes by ensuring that risks have been accurately assessed, authorising changes to proceed, and managing the change schedule.  

This practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the Change Enablement practice in their everyday work. 

ITIL 4 Practitioner: Change Enablement enables professionals to: 

  • Ensure that changes and their components are realised in an effective, safe, controlled and timely manner to meet stakeholders’ change-related expectations and needs 
  • Minimise the negative impacts of change 
  • Balance effectiveness, throughput, governance, compliance and risk control for all changes in the defined scope 
  • Be adaptive to meet the needs of various approaches to change development 
  • Measure, assess and develop the Change Enablement practice capability in your organisation by using the ITIL Maturity Model 

 

ITIL® 4 Practitioner: Deployment Management  

This practice module focuses on how to move new or changed hardware, software, documentation, processes, or any other component to live environments. It may also be involved in deploying components to other environments for testing or staging.  

This practice module is for IT professionals who want to prove and validate their skills in this specific practice area. Upon successful completion, IT professionals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the Deployment Management practice at both strategic and operational levels, maximising value from this practice area.   

ITIL 4 Practitioner: Deployment Management enables professionals to:  

  • Deploy or remove products, services, and service components from or to different controlled environments, including development, integration, production, test, staging and live environments 
  • Effectively remove products and services from designated environments 
  • Establish and maintain effective approaches to the deployment of services and service components across the organisation 
  • Ensure the effective deployment of services and service components in the context of the organisation’s value streams 
  • Measure, assess and develop the Deployment Management practice capability in their organisation by using the ITIL Maturity Model

 

ITIL® 4 Practitioner: Release Management 

This practice module provides best practice guidance on how to make new and changed services and features available for use in line with the organisation’s policies and agreements between the organisation and its service consumers.   

This practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the Release Management practice in their everyday work.   

ITIL 4 Practitioner: Release Management enables professionals to: 

  • Establish and maintain effective approaches to the release of services and service components across the organisation 
  • Ensure effective release of services and service components in the context of the organisation’s value streams and service relationships 
  • Reduce risks and losses resulting from releases 
  • Measure, assess and develop the Release Management practice capability in their organisation by using the ITIL Maturity Model

 

ITIL® 4 Practitioner: Service Configuration Management 

This practice module ensures that accurate and reliable information about the configuration of services and the configuration items that support them is available when and where needed. This includes information on how configuration items are configured and the relationships between them.  

This practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels. maximising value from the Service Configuration Management practice area.   

ITIL 4 Practitioner: Service Configuration Management enables professionals to:  

  • Collect and manage configuration items (CIs) which typically include hardware, software, networks, buildings, suppliers, products and services 
  • Efficiently provide useful configuration information to the organisation, ensuring that the costs of obtaining and maintaining it are continually optimised 
  • Improve risk management 
  • Manage the capacity, availability and security of IT services and components 
  • Measure, assess and develop the Service Configuration Management practice capability in their organisation by using the ITIL Maturity Model 

 

ITIL® 4 Practitioner: IT Asset Management 

This practice module focuses on how to plan and manage the full lifecycle of all IT assets, to help the organisation maximise value, control costs, manage risks, support decision-making about the purchase, re-use, retirement, and disposal of IT assets, meet regulatory and contractual requirements.  

The practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the IT Assessment Management practice in their everyday work. 

ITIL 4 Practitioner: IT Asset Management enables professionals to: 

  • Ensure that the organisation has relevant information to enable informed decisions throughout the lifecycle of its IT assets 
  • Continually monitor and optimise the utilisation and maintenance of IT assets 
  • Increase compliance with legal and regulatory requirements 
  • Increase alignment of IT investments with evolving business objectives and needs 
  • Measure, assess and develop the IT Asset Management practice capability in their organisation by using the ITIL Maturity Model 

    Who should attend

    The ITIL Practice Certifications are intended for professionals that want to prove and validate their skills in specific practice areas. The combined practice course is aimed towards validating the skills and knowledge of professionals seeking to establish a good cross-practice collaboration and effective service value streams. 

      Prerequisites

      ITIL 4 Foundation certification is a pre-requisite for this course. To achieve the ITIL 4 Practice Manager designation, you will need to have completed a combined ITIL Practice Manager bundle plus the ITIL Specialist: Create, Deliver and Support module. Or you will need to have completed 5 individual practices plus the ITIL Specialist: Create, Deliver and Support module.  

      Exam & Certification

      This course prepares participants for the examination leading to the ITIL® 4 Specialist: Plan, Implement and Control.

      • A 90-minute, 60 question, multiple-choice exam is administered by an independent examination body, PeopleCert.
      • A passing mark of 65% is required to receive your certificate. 

      The exam is provided as an online examination voucher, upon completing your course you will receive an email from PeopleCert with information on how to register and schedule your exam. The examination is 90 minutes, please allow for an additional 30 minutes for set up and authentication. You will require a photo identification, quiet space, webcam, speakers and a reliable internet connection. 

      The exam schedule is available 24/7 so you can sit your exam at a time that suits you. Your voucher will be valid for 12 months, we do recommend you complete your examination as close to the course date as you can – this is when the information is fresh and relevant. 

      A Take2 exam re-sit is included if there is a 'failure' result from the first attempt. Take2 will not be available from a missed or absent exam attempt.

      Course Material & Inclusions

      This course comes with access to PeopleCert’s official training e-materials. The Learner kit includes;

      • Course workbooks/slideshow for students to download, or view on laptop or tablet devices 
      • Official AXELOS ITIL practice exams  
      • Quick reference guide to assist with exam preparation 

      Our virtual instructor-led classes include a $25 lunch voucher for each day, this means you can get your lunch organised whether you do it from home or the office. The voucher is provided via email on the first morning of the course, value of $75.  

      ITIL® 4 Specialist: Plan, Implement & Control online exam voucher, valid for 12-months from date of issue.

      A Take2 exam re-sit is included if there is a 'failure' result from the first attempt. Take2 will not be available from a missed or absent exam attempt.  

      The official ITIL 4 publication available from AXELOS is included as an eBook.  This will be provided on the first morning of the course as part of your PeopleCert exam voucher. When you redeem your PeopleCert Voucher Code, there will be a new eBook in the ‘My eBooks’ section of your PeopleCert Account. 

      An amazing instructor who explained the content very clearly and at a very good pace. This was a good balance and approach to learning in a three day intensive period. I found the worked examples very practical and very relatable to the Defence industry sector I work in.

      Mary W.

      Satisfied Customer

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