{"product_id":"itil-strategy-course-examination","title":"ITIL® Strategy Course \u0026 Examination","description":"\u003cp\u003eThe ITIL Strategy course provides guidance on developing, implementing and continually adjusting strategy in volatile, uncertain, complex, and ambiguous (VUCA) environments. ITIL Strategy is intended to empower candidates to act with clarity and confidence by ensuring every technology investment supports business strategy and outcomes, in alignment with the ITIL guidance. Furthermore, the qualification will provide the candidates with the confidence that products and services deliver measurable value and embed a culture of trust, agility, and continuous value co-creation in a rapidly evolving world.\u003c\/p\u003e\n\u003cp\u003eITIL Strategy examines the development and implementation of strategy in digitally enabled organisations. It provides a model for strategy management, an overview of the capabilities needed to compete in a digital world and guidance on how organisations can evaluate potential opportunities for competitive differentiation. ITIL Strategy offers a perspective about innovation, helping organisations to prepare for and successfully manage cycles of disruptive technology. Ultimately, it equips leaders to navigate disruptions for the benefit of their organisations and stakeholders. \u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003eITIL Foundation is a prerequisite for this ITIL Service (Version 5) course.\u003c\/p\u003e\n\u003cp\u003eITSM Hub provide multiple delivery methods and course options. If you have a team or would like a quote, you can request this \u003ca href=\"https:\/\/www.itsmhub.com.au\/products\/itsm-onsite-training\"\u003ehere\u003c\/a\u003e\u003c\/p\u003e\n\u003ch3\u003eWhat is ITIL Version 5?\u003c\/h3\u003e\n\u003cdiv\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"mso-ansi-language: EN-NZ;\"\u003eITIL is the Global Best Practice framework for Digital Product and Service Management. Adopted by over 3M professionals worldwide, powering 82% of the Fortune 500, and built on the trust of over 50,000 organisations,\u003cb\u003e \u003c\/b\u003eITIL has long set the standard for excellence in service management.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eITIL Version 5 is an evolution of ITL 4. It goes beyond ITSM - as IT roles move to the front lines of the business, it’s relevant wherever digital products and services create value. ITIL (Version 5) is the next evolution of the world’s most trusted management framework. It’s designed for AI-driven, digital-first organisations and expands ITIL from service management to full digital product and service management. \u003c\/p\u003e\n\u003cp\u003eITIL (Version 5) guides organisations in managing digital products, services, customer experience and end-to-end digital operations in a structured and future-ready way. \u003c\/p\u003e\n\u003cp\u003eMany organisations manage products and services separately, creating gaps in delivery, reliability and customer experience. In reality Product and Services are the same side of the coin: \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eProducts are what organisations build \u003c\/li\u003e\n\u003cli\u003eServices are how value is delivered and supported \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eDigital products and services are two sides of one solution. ITIL (Version 5) unifies them into one lifecycle so teams can: \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDesign together \u003c\/li\u003e\n\u003cli\u003eBuild and launch together \u003c\/li\u003e\n\u003cli\u003eOperate and improve together \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThe result: faster delivery, fewer gaps, better experiences, stronger business outcomes. \u003c\/p\u003e\n\u003c\/div\u003e\n\u003ch3\u003eAbout the ITIL Strategy Course\u003c\/h3\u003e\n\u003cdiv\u003e\n\u003cp\u003eWhether amid uncertainty and disruption or in stable environments, strategy matters because it offers organisations clarity of purpose and direction. Without strategy, decisions become fragmented, resources are dispersed, and opportunities for value creation are missed. A well-formed strategy connects vision with execution by defining not only where an organisation intends to go but also how it will allocate resources, manage risks, and build capabilities to get there. In this sense, strategy is not simply a plan or a document; it is the ongoing discipline of aligning organisational ambition and capabilities with contextual realities.\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003eStrategy enables organisations to prioritise among competing demands, decide which opportunities to pursue and which to set aside, and establish governance structures that balance short-term performance with long-term sustainability. By doing so, strategy becomes the mechanism through which organisations navigate change, coordinate actions across functions, and create coherence in pursuit of shared objectives.\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003eITIL Strategy is the organisational capability to define, direct and sustain value creation in dynamic environments. It translates strategic intent into actionable, sustainable change, supports evidence-based decision-making, balances ambition with operational capacity, and maintains relevance through continual learning and adaptation across the service lifecycle.\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003eThe ITIL Strategy course equips candidates to act with clarity and confidence by aligning technology investments with business strategy and outcomes, in line with ITIL guidance. It helps ensure that digital products and services deliver measurable value while embedding a culture of trust, agility, and continual value co-creation in a rapidly evolving environment.\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003eThe ITIL Strategy course helps organisations align technology, investment and execution with business strategy. The course provides organisations with a structured approach for development and implementation of an effective and sustainable digital strategy. It helps ensure organisations invest their resources wisely; create, manage, and deliver optimal products and services; and provide great experience for customers, users, and other stakeholders. It supports confident decision-making in complex, fast-changing environments.\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003eThis guidance helps candidates and organisations to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eEnsure strategic capabilities are fit for purpose and support the organisation’s vision and mission\u003c\/li\u003e\n\u003cli\u003eFormalise and develop existing strategic capabilities with clearer governance and communication\u003c\/li\u003e\n\u003cli\u003eImproves the performance of key parts of the Service Value System (SVS), particularly governance, while considering all four dimensions of service management\u003c\/li\u003e\n\u003cli\u003eProvides clarity and confidence to make balanced, sustainable decisions while maintaining focus on purpose and values.  \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e\u003cspan data-contrast=\"auto\"\u003eWhat will I learn in this course?\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003eAt the end of your ITIL® Strategy (Version 5) course, you will be able to. \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eRemember core ITIL concepts such as the ITIL Guiding Principles, products and services, the ITIL Product and Service Lifecycle, the ITIL Four Dimensions, and the ITIL Value System\u003c\/li\u003e\n\u003cli\u003eDescribe key strategy concepts including digital strategy, vision, values, digital transformation, and strategy in a VUCA environment\u003c\/li\u003e\n\u003cli\u003eIdentify strategic considerations across organisations and people, partners and suppliers, information and technology, and value streams and processes\u003c\/li\u003e\n\u003cli\u003eExplain the ITIL Strategy Management Model and its two cycles: strategy development and strategy implementation\u003c\/li\u003e\n\u003cli\u003eUnderstand how ITIL integrates with DevOps and PRINCE2.\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho should attend? \u003c\/h3\u003e\n\u003cp\u003eITIL® Strategy is designed for:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eLeaders with strategic responsibility\u003c\/strong\u003e at all levels of the organization. Examples include Chief Information Officer, Chief Digital Officer, IT Director, Chief Product Officer, Digital Transformation Manager, Chief Technical Officer.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eTeam members with tactical responsibility\u003c\/strong\u003e to implement strategy. Examples include Service Owner, Practice Owner\/Lead.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eTeam members with operational responsibility \u003c\/strong\u003eto support strategy. Examples include Programme Manager, Product Manager\/Owner, Enterprise Architect, IT Project.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eAre there any prerequisites for this course? \u003c\/h3\u003e\n\u003cp\u003eITIL 4 Foundation or ITIL® Foundation (Version 5) certification are valid prerequisites for the ITIL (Version 5) Advanced level qualifications. \u003c\/p\u003e\n\u003ch3\u003eWhat are the exam requirements and pass mark? \u003c\/h3\u003e\n\u003cp\u003eThe ITIL Strategy (Version 5) examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the ITIL framework concepts, as described in the course syllabus, to be awarded the ITIL Strategy (Version 5) qualification.\u003c\/p\u003e\n\u003cp\u003eTo be awarded the ITIL Strategy qualification, you must complete the examination:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eA 90-minute, 40 question, multiple-choice exam is administered by the global examination body, PeopleCert.\u003c\/li\u003e\n\u003cli\u003eThis is an ‘open book’ exam. The ITIL® Strategy (Version 5) Official Book and the Scenario Booklet are allowed, but no other material is allowed\u003c\/li\u003e\n\u003cli\u003eThe passing mark required to receive your certificate to tbc. \u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eAttending this course will prepare candidates for the examination leading to the ITIL® Strategy (Version 5) Certificate.\u003c\/p\u003e\n\u003ch3\u003eHow is the exam conducted? \u003c\/h3\u003e\n\u003cp\u003eIf you attend a virtual classroom course with us, you will be provided an online exam voucher on the first day of your course. You’ll receive an email from PeopleCert with instructions on how to register and book your exam online. \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eScheduling: You can book your exam on the PeopleCert website, at a time that suits you. The schedule is available 24\/7.\u003c\/li\u003e\n\u003cli\u003eBefore the exam (online proctoring): A live proctor will confirm your identity (photo ID required) using your webcam.\u003c\/li\u003e\n\u003cli\u003eDuration: The online exam duration is 90 minutes; we recommend you allow an extra 30 minutes for setup and authentication.\u003c\/li\u003e\n\u003cli\u003eRequirements: A computer, webcam, speakers, a quiet private space, and a stable internet connection. \u003c\/li\u003e\n\u003cli\u003eResults: Preliminary results are usually available immediately after you finish.\u003c\/li\u003e\n\u003cli\u003eVoucher validity: Your exam voucher is valid for 12 months, but we recommend sitting the exam as soon as possible after the course while the content is fresh.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eWe provide more comprehensive information and guidance on the exam requirements in our learning portal. Your instructor will also provide information during your course.\u003c\/p\u003e\n\u003ch3\u003eHow is this course delivered? \u003c\/h3\u003e\n\u003cp\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eVirtual Classroom\u003c\/strong\u003e\u003c\/span\u003e\u003cbr\u003eOur publicly scheduled courses are delivered in our virtual classroom over 3-days. These courses are scheduled approx. twice per 6 months, across multiple time zones. Our instructors are experts who are able to bring the ITIL concepts to life, providing real-world examples and relevance to your role. \u003cbr\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003e\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eSelf-Paced Online\u003c\/strong\u003e\u003c\/span\u003e\u003cbr\u003eThis course will be available in our eLearning, self-paced online delivery method with access for 12-months. Please \u003ca rel=\"noopener\" href=\"https:\/www.itsmhub.com.au\/products\/register-your-interest\" target=\"_blank\"\u003eregister your interest\u003c\/a\u003e if you would like first access when this is available. \u003cbr\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003e\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eOnsite or Private courses\u003c\/strong\u003e\u003c\/span\u003e\u003cbr\u003eBring us onsite, our facilitator can come to you and we can deliver courses for your team at your premises. Private courses can also be conducted in our virtual classroom on dates and times that suit your teams. This is a great option if you have a remote or hybrid workforce. \u003ca rel=\"noopener\" href=\"https:\/\/www.itsmhub.com.au\/products\/itsm-onsite-training\" target=\"_blank\"\u003eRequest a quote\u003c\/a\u003e and our team will be in touch and provide you with a proposal. \u003c\/p\u003e\n\u003ch3\u003eWhat is included in your course fee? \u003c\/h3\u003e\n\u003cp\u003eOur ITIL Strategy course comes with:    \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAccess to PeopleCert official training e-materials, these are available through our ITSM Hub learning portal. The Learner Kit includes:  \n\u003cul\u003e\n\u003cli\u003eOfficial Learner Workbook for students to download, or view on laptop or tablet devices \u003c\/li\u003e\n\u003cli\u003eOfficial ITIL practice exams \u003c\/li\u003e\n\u003cli\u003eQuick reference guide to assist with exam preparation\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003eITIL® Strategy (Version 5) online exam voucher from PeopleCert, this is valid for 12-months from the date of issue. Please see exam section for requirements. \u003c\/li\u003e\n\u003cli\u003eThe official ITIL publication as an eBook, accessible through the PeopleCert exam portal.   \u003c\/li\u003e\n\u003cli\u003ePost course assistance, our instructors are available after your course to support you with study or answer any questions. \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e\n\u003cspan data-contrast=\"auto\"\u003eITIL Version 5 Qualification Scheme \u003c\/span\u003e\u003cspan data-ccp-props='{\"335559739\":240}'\u003e \u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0586\/6291\/2184\/files\/Strategy_circled_in_v5_scheme.png?v=1769664295\"\u003e\u003c\/p\u003e\n\u003cp\u003eThe ITIL (Version 5) qualification scheme has nine core modules and one extension module. ITIL Foundation is the beginning course, and the certification is a pre-requisite for the eight advanced modules.  \u003c\/p\u003e\n\u003cp\u003eThere are three learning streams, each leading to a professional designation: \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eITIL Practice Manager (Version 5) \u003c\/li\u003e\n\u003cli\u003eITIL Managing Professional (Version 5)  \u003c\/li\u003e\n\u003cli\u003eITIL Strategic Leader (Version 5) \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThe ITIL Strategy certification is one of the 3 certifications needed to achieve ITIL Strategic Leader (Version 5). The Strategic Leader stream focuses on the alignment of digital strategy, governance, investment and leadership within the modern enterprise. \u003c\/p\u003e\n\u003cp\u003eTo achieve this designation, candidates are required to certify with ITIL Foundation (ITIL 4 or Version 5) and the following modules: ITIL Strategy and ITIL Transformation. \u003c\/p\u003e\n\u003ch3\u003eRegister your interest\u003c\/h3\u003e\n\u003cp\u003eJoin our waitlist so you can be first to know more and be one of the first people in the world to experience this course. \u003ca href=\"https:\/\/www.itsmhub.com.au\/products\/register-your-interest\"\u003eRegister here\u003c\/a\u003e\u003c\/p\u003e\n\u003col\u003e\u003c\/ol\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003c\/ul\u003e","brand":"ITIL","offers":[{"title":"Default Title","offer_id":52510727700664,"sku":null,"price":2350.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0586\/6291\/2184\/files\/ITIL_Version_5_Strategy.svg?v=1778493943","url":"https:\/\/www.itsmhub.co.nz\/products\/itil-strategy-course-examination","provider":"ITSM Hub","version":"1.0","type":"link"}