{"product_id":"certified-business-relationship-manager-cbrm-course-examination","title":"Certified Business Relationship Manager Course \u0026 Examination","description":"\u003cp\u003eThis 4-day Certified Business Relationship Manager (CBRM®) certification course is from BRM Institute and accredited by APMG International. This course prepares you for the exam leading to the\u003cem\u003e Certified Business Relationship Manager Certification. \u003c\/em\u003e\u003c\/p\u003e\n\u003cp\u003eThe CBRM® Practitioner Qualification is intended for the intermediate-to-advanced Business Relationship Manager, as it focuses on advancing to the role of Strategic Business Relationship Manager. As such, the primary focus is on strategic business relationship management, leveraged to optimise business value to the enterprise.\u003c\/p\u003e\n\u003ch3\u003eCourse Overview\u003c\/h3\u003e\n\u003cp\u003e\u003cspan\u003eThe purpose of the Practitioner qualification is to confirm whether the candidate has achieved sufficient understanding and competence to perform the role of \u003c\/span\u003e\u003cspan\u003eStrategic Business Relationship Manager\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e The primary focus is on strategic business relationship management leveraged to optimise value to the enterprise. The purpose of the Practitioner qualification is to confirm whether the candidate has achieved sufficient understanding of how to apply CBRM guidance in a given scenario situation.\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eThe CBRM course covers the following; \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eBRMP course re-cap\u003c\/strong\u003e\u003c\/p\u003e\n\u003cdiv\u003e\n\u003cul\u003e\n\u003cli\u003eExplain the House of BRM, recalling the BRM Core Disciplines, competencies required for the BRM role, and necessary conditions for protecting the integrity of the role\u003c\/li\u003e\n\u003cli\u003eRecall the key BRM concepts, processes, and techniques\u003c\/li\u003e\n\u003cli\u003eUnderstand the Business Relationship Maturity Model and the Five Relationship Maturity Levels\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eUnderstanding Business Relationship Maturity and Value\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe Strategic BRM Role and Capability\u003c\/li\u003e\n\u003cli\u003eBRM Impact on Business Value\u003c\/li\u003e\n\u003cli\u003eIntroduction to the ACME Leisurewear Case Scenario that is used through the course\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eAssessing BRM Context\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eClarifying Issues\u003c\/li\u003e\n\u003cli\u003eConducting a Business Demand Maturity Assessment\u003c\/li\u003e\n\u003cli\u003eConducting a Business Relationship Maturity Assessment\u003c\/li\u003e\n\u003cli\u003eConducting a Provider Capability Maturity Assessment\u003c\/li\u003e\n\u003cli\u003eShaping the Business Partner’s experience with the Provider\u003c\/li\u003e\n\u003cli\u003eThe BRM role in Service Management\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eDeveloping Strategic Relationships\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eHow to assess Strategic Relationships and plan for their improvement.\u003c\/li\u003e\n\u003cli\u003eHow to achieve business impact through influence and persuasion.\u003c\/li\u003e\n\u003cli\u003eHow to plan and execute BRM formal communications.\u003c\/li\u003e\n\u003cli\u003eOrganisational considerations for BRM deployment.\u003c\/li\u003e\n\u003cli\u003eHow to determine appropriate BRM performance measurement.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eOptimising Business Value\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eFormulating and Clarifying Business Strategy\u003c\/li\u003e\n\u003cli\u003eCatalysing Business Innovation\u003c\/li\u003e\n\u003cli\u003eBusiness Capability Management\u003c\/li\u003e\n\u003cli\u003eValue Management Planning\u003c\/li\u003e\n\u003cli\u003ePortfolio Management\u003c\/li\u003e\n\u003cli\u003eBusiness Transition Planning\u003c\/li\u003e\n\u003cli\u003eBusiness Value Optimisation\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eSummary and CBRM Exam Preparation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eCourse Summary\u003c\/li\u003e\n\u003cli\u003eCBRM Syllabus Review\u003c\/li\u003e\n\u003cli\u003eFormat and structure of the CBRM® Practitioner Exam\u003c\/li\u003e\n\u003cli\u003eExam hints and tips\u003c\/li\u003e\n\u003cli\u003eSample Exam\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003ch3\u003eLearning Outcomes\u003c\/h3\u003e\n\u003cp\u003eThe successful candidate will demonstrate deep understanding and ability to perform the Strategic BRM role. Specifically, the candidate will:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eEffectively communicate the purpose and objectives of the Strategic BRM role and how to optimally position that role for maximum effectiveness within the enterprise\u003c\/li\u003e\n\u003cli\u003eUnderstand how to use their personal power and influence to build business relationships and foster a culture that excels at business value results\u003c\/li\u003e\n\u003cli\u003eApply the Strategic Relationship Management processes and techniques to build and sustain trust relationships spanning Business Partner and Provider networks\u003c\/li\u003e\n\u003cli\u003eBe able to assess Business Demand Maturity and Business Relationship Maturity and how these might evolve over time\u003c\/li\u003e\n\u003cli\u003eBe able to assess Provider Capability Maturity and BRM Competencies and identify key areas needing improvement\u003c\/li\u003e\n\u003cli\u003eBe able to apply cross-organisation communication techniques to clearly articulate real Provider\/business value delivered to the organisation\u003c\/li\u003e\n\u003cli\u003eBe able to influence executive leaders in their use of Provider Capabilities and Assets based upon potential business value and convergence with business strategy\u003c\/li\u003e\n\u003cli\u003ePromote and catalyze business innovation in the Provider’s sphere of influence\u003c\/li\u003e\n\u003cli\u003eBe able to use the Business Value Management process, techniques and metrics to define, realise and optimise the value of Provider capabilities and assets\u003c\/li\u003e\n\u003cli\u003eApply Business Partner Experience Management so as to foster a positive Business Partner perception of Provider capabilities as an essential element of building and sustaining trust relationships\u003c\/li\u003e\n\u003cli\u003eShape strategic agendas for optimum business value, with due consideration of external compliance requirements and potential risks to the business\u003c\/li\u003e\n\u003cli\u003eUnderstand the implications of Lean\/Agile methods for the BRM role and capability\u003c\/li\u003e\n\u003cli\u003eInfluence the development and deployment of available Provider capabilities based upon business need and potential to enable or create business value. Apply Business Capability Management to determine and acquire enabling capabilities pursuant to strategic outcomes\u003c\/li\u003e\n\u003cli\u003eApply Business Capability Management to determine and acquire enabling capabilities pursuant to strategic outcomes\u003c\/li\u003e\n\u003cli\u003eContribute to Business Transition Management in order to foster organisational understanding, support, adoption, and business value results of investments in new business capabilities\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho should attend\u003cbr\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eBusiness Relationship Managers or those in similar roles\u003c\/li\u003e\n\u003cli\u003eProject Managers\u003c\/li\u003e\n\u003cli\u003eBusiness Analysts\u003c\/li\u003e\n\u003cli\u003eEnterprise and Service Architects\u003c\/li\u003e\n\u003cli\u003eExternal Service Providers\u003c\/li\u003e\n\u003cli\u003eRepresentatives of shared services organisations\u003c\/li\u003e\n\u003cli\u003eAnyone interested in maximizing business value\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003ePrerequisites\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eCertified Business Relationship Manager\u003cspan\u003e®\u003c\/span\u003e (CBRM\u003cspan\u003e®\u003c\/span\u003e) is an intermediate-level Practitioner certification. While no prior\/minimum professional experience is required to pursue the CBRM designation, to enrol in the CBRM course and sit on the corresponding certification exam, CBRM certification candidates must demonstrate (e.g. by submitting a copy of their official BRMP certificate) that they have earned \u003ca href=\"https:\/\/www.itsmhub.com.au\/products\/business-relationship-management-professional-course-examination-1\"\u003eBRMP\u003cspan\u003e®\u003c\/span\u003ecertification\u003c\/a\u003e. \u003c\/li\u003e\n\u003cli\u003eCBRM certification candidates must agree to the CBRM Code of Ethics and Professional Conduct. Breaches to the CBRM Code of Ethics and Professional Conduct may be considered as a valid cause for certification revocation\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eExam \u0026amp; Certification\u003c\/h3\u003e\n\u003cp\u003eThis course prepares participants for the exam leading to the Certified Business Relationship Manager (CBRM®) Certification granted by APMG International\u003c\/p\u003e\n\u003cul\u003e\n\u003cli class=\"my-2\"\u003eExam is 2.5 hour; it consists of 4 questions worth 20 points each, giving a total of 80 points.\u003c\/li\u003e\n\u003cli class=\"my-2\"\u003eYou will receive an exam voucher for the web-based exam, to be scheduled after the course\u003c\/li\u003e\n\u003cli class=\"my-2\"\u003eA passing mark of 50% is required to receive your certificate\u003c\/li\u003e\n\u003cli class=\"my-2\"\u003eUpon passing your exam a digital badge will be awarded by APMG International\u003c\/li\u003e\n\u003cli\u003eThe CBRM Guide to the BRM Body of Knowledge can be used as a reference during the exam.\u003c\/li\u003e\n\u003cli\u003eGraduates of the course qualify for a designation, CBRM\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eCourse Material \u0026amp; Inclusions\u003c\/h3\u003e\n\u003cp\u003eThis course comes with access to our e-materials. Material for this course will be provided as downloadable soft-copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs.\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eThe official “CBRM Guide to the BRM Body of Knowledge” is required for this course. T\u003c\/span\u003e\u003cspan\u003ehis guide will be provided with the course materials.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eCertified Business Relationship Manager (CBRM®) online exam voucher, this is issued from APMG International (global examination provider) on the first morning of the course. The schedule is available 24\/7 so you can book and register for your exam at a time that suits. A webcam and internet connection is required.\u003c\/p\u003e\n\u003cp\u003eA digital badge you can share with your network will be provided from APMG via email upon passing your certification exam. \u003c\/p\u003e\n\u003ch3\u003eSFIA Skills and Industry Accreditation\u003cbr\u003e\n\u003c\/h3\u003e\n\u003cp\u003e\u003cspan\u003eGraduates of this course and examination qualify for a designation, CBRM\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eThis course enables participants to develop their knowledge and proficiency in the following Skills Framework for the Information Age (SFIA®) professional skills:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eRLMT: Relationship Management\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eDEMM: Demand Management\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003ePOMG: Portfolio Management\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eBENM: Benefits Management\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003eCIPM: Change implementation planning and management\u003c\/li\u003e\n\u003cli\u003eINOV: Innovation\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cspan\u003eThis list gives the core SFIA skills covered by the course. Elements relevant to other SFIA skills may also be included to a lesser depth. Proficiency in a SFIA skill is measured by performance assessment and is achieved through actual substantial use of that skill in a real-world situation over some time. In course assignments and exercises undertaken through a course can demonstrate elements of the relevant skills which can then be further developed back in the workplace.  Acquiring new skills and building on existing skills, ideally occurs within the context of an agreed development plan for each person that ensures that their personal circumstances, strengths and development needs are met.\u003c\/span\u003e\u003c\/p\u003e","brand":"Business Relationship Management","offers":[{"title":"Default Title","offer_id":42132688896184,"sku":"","price":4100.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0586\/6291\/2184\/files\/BRM_CBRM_300ppi.png?v=1778526466","url":"https:\/\/www.itsmhub.co.nz\/products\/certified-business-relationship-manager-cbrm-course-examination","provider":"ITSM Hub","version":"1.0","type":"link"}